Problem checking out on online supermarket shopping

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Problem checking out on online supermarket shopping

PostPosted by WispaRed7 » Wed Feb 24, 2016 8:56 pm

Since middle of January I've not been able to checkout on a supermarket shop. I've rung my bank several times & tried different supermarkets. I can checkout on Amazon because they don't ask for a bank Secure Code. My bank can't see anything wrong with my account. This whole thing is making me fed up, I've been supermarket online shopping for some time without any problems. Has anyone any helpful ideas?
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Re: Problem checking out on online supermarket shopping

PostPosted by MI5 » Wed Feb 24, 2016 8:59 pm

Got any adware or adblockers / popup blockers running?
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Re: Problem checking out on online supermarket shopping

PostPosted by WispaRed7 » Wed Feb 24, 2016 9:07 pm

Hello MI5, not quite sure what you mean, sorry
Would it have anything to do with me downloading for free Windows 10 on 17 January then uninstalling it because it wasn't working properly, probably due to me not updating my laptop with some apps is how I remember you saying to me, thank you
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Re: Problem checking out on online supermarket shopping

PostPosted by MI5 » Wed Feb 24, 2016 9:12 pm

Nothing to do with 10 - I'm using it without problems.
What browsers have you tried it on?
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Re: Problem checking out on online supermarket shopping

PostPosted by WispaRed7 » Wed Feb 24, 2016 9:18 pm

Hi MI5, I've tried it on Google Chrome, my usual browser & Internet Browser with the same result
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Re: Problem checking out on online supermarket shopping

PostPosted by MI5 » Wed Feb 24, 2016 9:35 pm

It must be a glitch on the website then I guess.
Try clearing your cookies.
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Re: Problem checking out on online supermarket shopping

PostPosted by WispaRed7 » Wed Feb 24, 2016 9:48 pm

Can I ask a question please?
Do you mean the supermarkets website because I have tried 3 separate supermarkets with the same result
& I don't know how to clear cookies ... sorry to be so un-techy
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Re: Problem checking out on online supermarket shopping

PostPosted by MI5 » Wed Feb 24, 2016 9:49 pm

OK, so start from the beginning with details....
What does / doesn't happen and what are you expecting to happen that doesn't?
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Re: Problem checking out on online supermarket shopping

PostPosted by WispaRed7 » Wed Feb 24, 2016 10:15 pm

I should get the Secure Code page where I input my 'password' to verify the payment, but the page doesn't come up, I just get the rectangular 'frowny face' & it asks me to contact my bank, which I have done on numerous ocassions who now say it could be something to do with my laptop
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Re: Problem checking out on online supermarket shopping

PostPosted by Cleoriff » Thu Feb 25, 2016 8:33 pm

Jane when I shop online with Asda I have a card saved.
When I checkout I either use that card (or a new one) I put in the security code (3 digits on the back of the card) and payment is taken.
I actually can't do any shopping until I have logged onto the site and booked my delivery.....
On the rare occasion I had problems with Firefox I used Chrome......
I can't see that this is a problem with your laptop....??
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